Interpretation services

When you have clients who can’t adequately speak or understand English, our interpreters can help.

Our Centralized Interpreter Services (CIS) offer interpretation and cultural insight services in more than 70 languages and dialects, so organizations can better communicate with clients who are not yet able to adequately speak or understand English. 

How it works

An interpreter can interpret words, ideas, and meanings. They facilitate communication between an organization and a client who speaks limited or no English by providing language and cultural interpretation.

We offer the following interpretation services:

  • orientation: complimentary staff orientation sessions to help make your time with us more efficient
  • in-person interpretation: an interpreter will interpret a conversation between a client and an organization
  • message relay: an interpreter contacts the organization to receive the pre-determined message, phones the client to relay the message, and confirms with the organization that the message was successfully delivered
  • phone interpretation: a three-way conference call between the interpreter, the organization, and the client
  • cultural brokerage services: the interpreter explains cultural information, identifies and resolves cultural conflicts, or explains Canadian beliefs, values, and practices

Who can access these services?

Any organization that has clients with no or limited English-speaking skills can access interpretation services. We serve all fields, including medical, legal, social services, and driver testing.

Interpretation services are not available to be accessed by individuals.

When and where is it offered?

Interpreters typically conduct the service at a location selected by the organization and client. While phone services are available, we prefer to interpret in person to consider non-verbal cues, such as body language, and to more easily provide the client with a sense of reassurance and trust.

We can usually provide an interpreter within 72 hours of a request. For emergencies, we will make every effort to provide an interpreter immediately or work with you to develop an on-call interpreter list for quicker access to interpreters in the future.

 

What languages are available?

Afrikaans

Albanian

American Sign Language

Amharic

Arabic

Azerbaijani (Azeri)

Bhutanese

Bilen

Bosnian

Bulgarian

Burmese

Calabrese

Cantonese

Cebuano

Chiu Chow

Croatian

Dari

Dzongkha

Farsi

Finnish

French

German

Gujarati

Hebrew

Hindi

Hungarian

Indonesian

Italian

Japanese

Karen

Kinyarwanda

Kirundi

Kuchhi

Korean

Kurdish

Low German

Luganda

Mandarin

Marathi

Montenegrin

Nepali

Newari

Nuer

Oromo

Pashto

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Saho

Serbian

Shanghainese

Slovak

Slovenian

Somali

Spanish

Swahili

Tagalog

Tajik

Tigre

Tigrigna

Toishanese

Turkish

Turkuman

Ukrainian

Urdu

Vietnamese

Wolof

Yiddish

 

Fees

Please contact us for details.

Interpretation services are paid by the organization requesting the service, not the non-English-speaking client.

You can book an interpreter by the hour, half-day, full-day, week, or other arrangement.

Why use an interpreter

Public services, such as health, education, social, legal, government, or community services are an essential part of living a strong and healthy life in Canada. For many new Canadians and immigrants, understanding the English language may prevent them from accessing these critical services or using them effectively when they do.

Community or family members who interpret can pose risks to both the non-English-speaking client and the service provider. Without proper interpretation training and adherence to Ethical Standards of Practice, there may be issues with objectivity, bias, misunderstanding, inaccurate or incomplete information, or confidentiality. Due to the sensitive and private nature of certain information, it’s critical that information be presented properly and accurately and not get back to their community, which is often small and tight-knit.

Contact us for more information or to book an interpreter

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