If you require immediate assistance, please call the 24-hour distress line at 780.482.4357. If you’re outside of the greater Edmonton region, call the rural distress line at 1.800.232.7288.
Children and youth can also phone the 24-hour Kids Help Phone at 1.800.668.6868 or chat on their website kidshelphone.ca
If it is an emergency, please call 911.
Are you facing a problem that you don’t know how to solve? Help is here. Our mental health therapists can help you understand your situation better and figure out ways to move successfully through it.
Often, just one session may be enough to help you think more clearly and work through your own solution when you are feeling stuck.
Going to counselling may feel like a big step, but we’ve made accessing counselling easier. You can just drop in for a session during our hours of service – no appointment is needed. And your first appointment is free!
When is counselling available?
Drop in during our hours of service
- Mondays, Tuesdays, and Thursdays
- 10 AM – 12 PM (noon), 1 – 3 PM & 5 – 8 PM
- Please note that counselling availability will be reduced due to holiday season office hours
Where is this counselling offered?
Counselling services take place at The Family Centre at #20, 9912-106 Street, Edmonton
How can you help me?
No matter what you’re going through, please know that help is available. Just stop by to talk! Most of our clients feel better only after one session.
Our counselling is goal-oriented and solution-focused. It means that you will create a plan for the change that you wish to see in your life with the help of a mental health therapist.
We provide counselling for a wide range of topics including:
- Relationship challenges, including separation and divorce
- Stress and anxiety
- Grief, separation, and loss
- Parenting challenges and conflict
- Child and adolescent development and behaviour
- Domestic abuse prevention
- Trauma and change
- Sexual orientation and gender identity
- Sexual abuse
- Sexuality and intimacy
- Anger problems
- Health issues
- Personal growth
- Adjusting to life in Canada
Who can come in for counselling?
Anyone aged 16 or over can attend counselling; no referrals or appointments are needed.
Children under 16 can attend with their parents’ consent but parents must attend a session first before bringing their children
How much does it cost?
Your first appointment is free of charge.
Following appointments are $180 per session. Subsidized counselling is available based on your annual income. We will determine your fee after your first appointment.
If you have insurance or extended health benefits, email firstname.lastname@example.org for more information.
How do I book an appointment?
You don’t need an appointment - just stop by during our hours of service.
If you need a follow-up appointment, you can book it directly with the therapist at the end of your first session.
Can I really drop in and expect to see a mental health therapist?
Yes. We will have multiple mental health therapists available during our hours of service.
Do I have to wait to see a mental health therapist?
Everyone is seen on a first come, first served basis. There are several mental health therapists available at all times, but sometimes they may all be with clients and you may not be seen right away.
Be prepared to wait and bring something, such as a book, to pass your time. In a very rare case that you cannot be seen that day, we will let you know as soon as you arrive.
What can I expect when I arrive?
When you arrive, you will be welcomed by a receptionist. They will let you know when you can see a mental health therapist. If this time works for you, you will be asked to complete forms that help the therapist to understand which issue you would most like to address at your session.
You will be seen in the order in which you arrive. Please arrive at least 1 ¼ hour before closing as the last session is one hour before closing.
Your session is 50 minutes in length. The therapist will focus on your strengths and abilities to help you create a plan for the change you most want in your life. Our counselling is solution-focused and goal-oriented.
If you need to book a follow up appointment, you can do so directly with the therapist at the end of your session. We will also confirm your fee for follow-up appointments based on your annual income.
Can I claim the expense through my employee assistance plan or extended health benefits?
Maybe. Please check with your provider to see if you are eligible. Please email us at email@example.com if you plan to use your benefits for counselling.
Can I bring my child with me?
Children under 16 years old can see a mental health therapist with their parents’ consent, but parents must attend a session first before bringing their children. We don’t offer childcare.
Can I use this service more than once?
Yes. You can book a follow-up appointment with the therapist at the end of your session and you will be guaranteed to work towards your goal with the same therapist. We will assess your fee for subsequent appointments after your first session.
If you accessed counselling once and later on want to seek counselling again, you can drop in during the hours of service and your first appointment will be free.