Goal Oriented Counselling

Going to counselling may feel like a big step, but we’ve made accessing counselling easier. You can just walk in for a session during our hours of service – no appointment is needed. And your first appointment is free!

Often, just one session may be enough to help you think more clearly and work through your own solution when you are feeling stuck. Our mental health therapists can help you understand your situation better and figure out ways to move successfully through it.

When is counselling available?

Drop in during our hours of service:

Mondays, Tuesdays, and Thursdays

10 AM – 12 PM (noon), 1 – 3 PM & 5 – 8 PM

Last sessions start at 11 AM, 2 PM and 7 PM 

How can you help me?

No matter what you’re going through, please know that help is available. Just stop by to talk! Most of our clients feel better only after one session.

Our counselling is goal-oriented and solution-focused. It means that you will create a plan for the change that you wish to see in your life with the help of a mental health therapist.

We provide counselling for a wide range of topics including:

  • Relationship challenges, including separation and divorce
  • Depression
  • Stress and anxiety
  • Addictions
  • Grief, separation, and loss
  • Parenting challenges and conflict
  • Child and adolescent development and behaviour
  • Domestic abuse prevention
  • Trauma and change
  • Sexual orientation and gender identity
  • Sexual abuse
  • Sexuality and intimacy
  • Anger problems
  • Health issues
  • Personal growth
  • Self-esteem
  • Adjusting to life in Canada

Who can come in for counselling?

Anyone aged 16 or over can attend counselling; no referrals or appointments are needed.

Children under 16 can attend with their parents’ consent but parents must attend a session first before bringing their children. We will not see children for the first session, even when the counselling is for them. 

How much does it cost?

Your first session is free of charge.

Following appointments are $180 per session. Subsidized counselling is available. We will determine your fee after your first session.

If you have insurance or extended health benefits, email counselling@the-family-centre.com for more information.

How do I book an appointment?

We don’t take appointments for counselling. Just stop by during our hours of service. If you need a follow-up appointment, you can book it directly with the therapist at the end of your first session.

Can I really just drop in and expect to see a mental health therapist?

Yes. We will have multiple mental health therapists available during our hours of service.

Do I have to wait to see a mental health therapist?

Everyone is seen on a first come, first served basis. There are several mental health therapists available at all times, but sometimes they may all be with clients and you may not be seen right away.

Be prepared to wait and bring something, such as a book, to pass your time. In a very rare case that you cannot be seen that day, we will let you know as soon as you arrive.

What can I expect when I arrive?

When you arrive, you will be welcomed by a receptionist. They will let you know when you can see a mental health therapist. If this time works for you, you will be asked to complete forms that help the therapist to understand which issue you would most like to address at your session.

You will be seen in the order in which you arrive. Please arrive at least 1 ¼ hour before closing as the last session is one hour before closing.

Your session is 50 minutes in length. The therapist will focus on your strengths and abilities to help you create a plan for the change you most want in your life. Our counselling is solution-focused and goal-oriented.

If you need to book a follow up appointment, you can do so directly with the therapist at the end of your session. We will also confirm your fee for follow-up appointments.

Can I claim the expense through my employee assistance plan or extended health benefits?

Maybe. Please check with your provider to see if you are eligible. Please email us at counselling@the-family-centre.com if you plan to use your benefits for counselling.

Can I bring my child with me?

Children under 16 years old can see a mental health therapist with their parents’ consent, but parents must attend a session first before bringing their children. We don't seee children for the first session, even when the counselling is for them. We don’t offer childcare but do have a small play area at the reception. 

Can I use this service more than once?

Yes. You can book a follow-up appointment with the therapist at the end of your session and you will be guaranteed to work towards your goal with the same therapist. We will assess your fee for subsequent appointments after your first session.

If you accessed counselling once and later on want to seek counselling again, you can walk in during the hours of service and your first appointment will be free.

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