Services for Individuals and Families

FSEAP provides counselling, information and referral services for employees and their families. These services, highlighted below, are available throughout Canada.

Crisis counselling

• available 24 hours a day, seven days a week
• Direct access to professional counselling staff through our toll-free telephone lines

Psychological and Social Counselling

Psychological and social counselling includes comprehensive assessment, short-term treatment, referral when necessary, and follow up including:

• marital/relationship counselling
• family counselling
• child and adolescent counselling
• work-related counselling
• personal and emotional counselling
• interpersonal conflict counselling
• specialized addictions treatment (including liaison with treatment centres and extended follow-up)
• stress testing and counselling
• psychological assessments

Financial Counselling

financial consultation and assessments for employees experiencing financial difficulties

employees may be counselled on budgeting techniques and debt management.

Eldercare Information

Eldercare counselling and resource finding providing information on:

• home support services
• long term care and seniors housing
• day programs
• health services
• social and education programs

Teen/Parent Hotline

The teen/parent hotline offers 24-hour counselling for adolescents and their parents. This service is available exclusively through fseap.

The hotline is available for teens to talk about problems with:

• school
• friends
• drugs/alcohol
• family relationships
• and more

The hotline is available for parents to discuss worries about:

• teen depression
• legal problems
• drug/alcohol use
• and more

Child Care Information

Childcare counselling and resource finding provides information on:

• day care centres and nursery schools
• nanny agencies
• private home care agencies
• school-age childcare programs (after school, summer, holidays)
• care for children with special needs
• temporary and emergency care agencies

Legal advisory service

Access to experienced lawyers practicing across Canada providing information on:

• consumer law and protection
• family law, motor vehicle law, employment law
• general legal services