Privacy & Confidentiality
We are committed to protecting the privacy of individuals and the personal information used, collected or disclosed about these individuals. The Family Centre is accountable to clients, employees, volunteers, services, funders and the public and such treats all information entrusted to the agency with utmost confidentiality and respect for privacy.
The cornerstone of The Family Centre is confidentiality; protecting the privacy and dignity of all clients using our services. We ensure that all individuals receiving service will be assured of this protection, unless otherwise mandated by law.
- What personally identifiable information is collected from you through the web site.
- How it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to register you for one of our course offerings.
We request information from you on our order form. To place an order with us, you must provide contact information (like name, address & phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to Moneris, a 3rd party payment processing service. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. We do not store credit card numbers within our system (neither online nor offline).
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
CHANGES TO TERMS & CONDITIONS
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying workshops online on the website.
The Privacy Officer
c/o The Family Centre
#20 9912 106 Street
Edmonton, Alberta T5K 1C5
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